Privacy Policy
MTSS Group Pty Ltd
Last updated: 17 August 2026
MTSS Group Pty Ltd ("MTSS Group", "MTSS", "we", "us" or "our") respects your privacy and is committed to protecting personal information that we collect and hold.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with MTSS Group, including through our website, enquiries, quotations, projects, service agreements and technology services.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles (APPs).
1. About MTSS Group
MTSS Group is an Australian technology and integrated security services provider delivering services including:
- Electronic security systems
- CCTV and video surveillance
- Access control
- Intrusion detection and alarm systems
- Intercom and communications systems
- ICT and networking infrastructure
- Structured cabling and fibre-optic infrastructure
- Security system integration
- Cloud and hosted technology services
- Remote monitoring and system management
- Maintenance and technical support
- Managed technology and security services
This Privacy Policy applies to personal information collected through our website and in connection with our business operations.
2. Personal Information We May Collect
Depending on your interaction with MTSS Group, we may collect information such as:
- Your name
- Business or organisation name
- Job title or position
- Email address
- Telephone or mobile number
- Business address
- Billing and account information
- Details contained within enquiries or correspondence
- Project and site information
- Service and support history
- Information required to prepare quotations, proposals or contracts
- Information relating to suppliers, subcontractors and business partners
- Website usage and technical information
- IP address, browser type and device information
- Information submitted through website forms
For projects involving security or access-control systems, information processed as part of the system may also include identifiers such as access-control credentials, system usernames, event records or other information required for the operation of the relevant system.
Where MTSS Group operates or supports a system on behalf of a customer, the customer may remain responsible for determining how information within that system is collected and used.
3. CCTV, Access Control and Security Systems
MTSS Group designs, installs, commissions, maintains and supports electronic security systems.
Depending on the services provided, MTSS Group personnel may require authorised access to systems containing:
- CCTV footage
- Access-control records
- Alarm and security events
- User or cardholder information
- Vehicle registration information
- Visitor-management information
- System logs and audit records
We only access such information where reasonably required to provide contracted services, undertake maintenance, investigate technical issues, fulfil customer instructions or meet legal obligations.
Where MTSS Group provides services to a customer that controls the relevant security system, the customer's own privacy policies and obligations may also apply.
4. How We Collect Personal Information
We may collect personal information:
- Directly from you
- Through our website
- When you contact us by telephone or email
- When you request a quotation or proposal
- When you enter into a contract with us
- During project delivery or technical support
- Through customer or supplier onboarding
- From organisations you represent
- From contractors, consultants or project stakeholders
- From publicly available business information
- Through authorised technology platforms and service providers
We may also automatically collect limited technical information when you visit our website.
5. How We Use Personal Information
We may use personal information to:
- Respond to enquiries
- Prepare quotations, tenders and proposals
- Deliver contracted products and services
- Manage customer relationships
- Coordinate projects and site activities
- Provide technical support and maintenance
- Manage security and technology systems
- Process invoices and payments
- Communicate with customers, suppliers and contractors
- Maintain business and compliance records
- Improve our products, services and website
- Manage warranties and manufacturer support
- Protect our systems, customers and business from security threats
- Meet regulatory, contractual and legal requirements
- Communicate information about relevant MTSS Group products and services
We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.
6. Website Analytics, Cookies and Similar Technologies
Our website may use cookies and similar technologies to understand how visitors interact with the website and to improve its functionality and performance.
These technologies may collect information such as:
- IP address
- Device type
- Browser type
- Pages visited
- Referring website
- Approximate geographic location
- Time spent on pages
- Website interactions
Third-party analytics, advertising or website service providers may also process this information in accordance with their respective privacy policies.
You may be able to restrict or disable cookies through your browser settings, although doing so may affect certain website functionality.
7. Marketing Communications
Where permitted by law, MTSS Group may contact existing or prospective business customers regarding products, services, industry solutions or other information that may be relevant to their organisation.
You may opt out of marketing communications at any time by using the unsubscribe mechanism provided or by contacting us.
We do not sell personal information to third parties for their independent marketing purposes.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Employees and authorised personnel
- Subcontractors and technicians
- Technology and cloud service providers
- Equipment manufacturers and distributors
- Professional advisers
- Payment and accounting service providers
- IT and cybersecurity providers
- Project consultants and contractors
- Government agencies or regulatory authorities where required
- Law-enforcement authorities where required or authorised by law
We take reasonable steps to limit disclosures to information necessary for the relevant purpose.
9. Overseas Disclosure and Cloud Services
Some technology, software, cloud, email, hosting, security or support providers used by MTSS Group may store or process information outside Australia.
The countries in which information may be processed can vary depending on the particular technology or service being used.
Where reasonably practicable and required by applicable law, MTSS Group takes steps to ensure that personal information handled by third-party service providers is subject to appropriate privacy and security protections.
10. Data Security
MTSS Group takes reasonable technical, organisational and physical measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Interference
- Modification
- Disclosure
- Destruction
Security measures may include access controls, authentication, network security, system monitoring, encryption, security policies and restrictions on personnel access where appropriate.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, contractual, accounting, warranty and business requirements.
When personal information is no longer reasonably required, we may securely destroy or de-identify it, subject to any legal or contractual retention requirements.
12. Third-Party Websites
Our website may contain links to third-party websites.
MTSS Group is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Accessing or Correcting Your Personal Information
You may request access to personal information that MTSS Group holds about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
In some circumstances, applicable law may permit us to refuse access to certain information. If this occurs, we will provide an explanation where required.
14. Privacy Complaints
If you believe that MTSS Group has not handled your personal information appropriately, please contact us.
We will review your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
15. Data Breaches
MTSS Group maintains processes for responding to suspected or confirmed data breaches.
Where a data breach is likely to result in serious harm and notification is required under Australia's Notifiable Data Breaches (NDB) scheme, we will take appropriate steps to notify affected individuals and the Office of the Australian Information Commissioner as required by law.
16. Children's Privacy
MTSS Group's website and services are primarily directed toward businesses, government organisations and other professional customers and are not intended to collect personal information directly from children.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, technology, legal obligations or privacy practices.
The latest version will be published on our website with the date of the most recent update.
18. Contact Us
For questions, requests or complaints concerning privacy or the handling of personal information, please contact:
MTSS Group Pty Ltd
Modular Technology & Security Services
Email: info@mtssgroup.com.au
Website: www.mtssgroup.com.au
Privacy enquiries: Please include "Privacy Enquiry" in the subject line of your correspondence.